Frequently Asked Questions
Q.Does the price include set up and delivery?
A.Yes, although additional fees may apply for areas farther out. Remember prices do not include sales tax.
Q.Do you deliver to other cities?
A.Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
Q.When do you set up?
A.That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. Also we may reach out and see if you would be okay with the rentals arriving a day every. If this is the case, we will call before to confirm that someone will be at the party location.
Q.We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A.No. The jump should be clean when you get it. JT Jumpers & More cleans and disinfects after every rental.
Q.Do we have to keep it plugged in the entire time?
A.Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 100 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q.What about parks? Do parks have electricity?
A.We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve (unless you have made plans overwise) so get your spot early in the day.
Q.What payments do you take?
A.Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash. We prefer that the remaining amount after the deposit is paid via online link that will be sent to your email prior to your event.
Q.What if we need to cancel?
A.We do accept you to cancel. But our policy states 20% of your deposit is held in our system. You can apply that to another rental at a later date (one year from cancellation date) and request a refund for the rest. You can also switch dates to keep your rentals reserved if the rentals have not already been booked by another customer for said day. You must cancel 5 days before your event, or your deposit is forfeited.
Q.Do you require a deposit?
A.Yes all orders require a Credit Card deposit. The are fully refundable (minus the 20%) if you cancel your order at least 5 days prior to your rental date. If you cancel between 1-4 days prior to your rental you will forfeit the 20%.
Q.How big are the jumps?
A.Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower(s) and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup
Q.What about the big jumps? Any special requirements?
A.Check the requirements listed with each jump. Also, make sure you have at least a 4 feet of access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
Q.What surfaces do you set up on?
A.We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete.
Q.Can we see a copy of your contract and safety rules?
A.Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q.Are we responsible for the unit if it gets a tear or damaged in any way?
A.Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us right away so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Q.Do you offer overnight rentals?
A.Yes, we do offer overnight rentals. You have the option when checking out to select what days and how many days. However, if we only have one product of the said item and it's rented for one of the days you have selected, you will not be able to checkout with them. If this comes up, you can contact our office and see if we can work out a solution.
Q.Do the inflatables need to stay blown up during the whole period of the rental?
A.Yes, the inflatables need to stay blown up unless we have winds above 15+ mph winds. In these wind conditions everyone must stay out of the inflatable and wait for the wind to die down. Our number one priority is for everyone to have a safe rental! This wind rule also applies to tent rentals. We don't want anyone to get hurt so if the wind speeds are 15+, you must stay clear of the tent until the winds die down.
If you have any other questions, please feel free to call us any time at: 219-304-8322
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